Policies
Billing Notification
Power Online Solutions, LLC (Power Online) uses a
state-of-the-art billing system. Your checking account will
be automatically debited to renew your services until
canceled.
Updating Your Account Information
You must inform Power Online of any changes to your customer information
by contacting us. This includes addresses, phone numbers,
contact names, checking account information and most
importantly your email address. All notices from Power
Online are sent via email. It is essential that
you periodically review and update your account information.
Disruptions in service could occur if your account information
is not kept current.
Collection Procedures
If your account becomes overdue after the due date you will
receive a reminder via email that we have not received your
payment. If payment is not received within 3 days of the due
date you will experience an interruption in service (FTP and
other services). Your account will then be turned over to
our collection department and a reinstatement fee of $25 will
be assessed to your account. If you experience an interruption
in service due to nonpayment, you will have to contact Power Online.
If you fail to pay for services rendered, when your account
becomes more that 60 days past due, we will remove your data
from our servers and your delinquency will be reported to
the credit bureau. If we pursue any legal remedy and obtain
judgment against you, we will enforce that judgment. If you
pay and we receive notice of returned payment for any reason
to include insufficient funds and/or fraud, we will charge
you any associated collection costs to include attorney and
collection fees. Please note that there will be a $200.00
processing fee charged along with the balance due on all accounts
that were processed through the credit bureau.
Payment Terms
All web hosting plans require a minimum of twelve, twenty
four or thirty six month contract.
If You Chargeback
If you initiate a chargeback through your bank or credit card company
for any reason, Power Online may at its own discretion immediately
suspend your service. To re-establish your service, Power Online may
require you to provide a secure form of payment, which, at
Power Online's own discretion, may include a signed and
notarized statement that you authorize Power Online to charge your credit card
for the appropriate amount. This amount will include a $50
reactivation fee. Power Online may at its own discretion, require certified
funds for reactivation of the account.
If You Pay by Personal,
Credit Card or Company Check
We currently accept e-check (ACH) payments directly
from your bank account.
Power Online Solutions, LLC
PO Box 33051
Indialantic, FL 32903
Disk Usage
If you need more disk space than your service plan allows
for, Power Online will provide additional space. Please check the products/services
page for pricing.
When you are within 80% of the maximum utilization of the
disk space allotted in your hosting solution, Power Online will notify
you at the email address that is listed in the server information
section of your control panel. If you do not provide an e-mail
there, you run the risk of not receiving this important information.
Irrespective whether or not you receive the 80% disk usage
notification, you are still responsible for the disk space
your account utilizes.
If you exceed your disk space limit, you may be required to
buy additional space in order to restore all services or remove
data to bring your disk space utilization under the allowable
limit. Also, you will be subject to disk space overage charges.
Billing Cycle
Power Online offers a monthly billing cycle to all customers for most
plans. Whether your billing cycle is quarterly, semi-annually,
or annually your bill will recur on the 1st day of the month.
For most plans, new services ordered will be pro-rated the
first month. If you have
billing questions, please submit a ticket to us using the
online ticket system. All ticket inquiries will receive a
more timely response.
Upgrade Policy
If you upgrade, your next statement will reflect the difference
between what you are currently paying and the fee for your
new service. A setup fee is required for some upgrades. If
you have questions about changing your account or would like
to upgrade you account, please contact an account manager
at 1-800-393-3230 for details.
Support Policy
Many of Power Online’s products and services come with free technical
support. There are some, specifically with self managed dedicated
servers, that do not include free technical support. If at
any time, you request support for a self managed server outside
of network inquiries, billing questions, or server setup,
Power Online will charge the applicable fees for that support. Power Online
may immediately charge these fees without prior notice to
any customer that violates the support policy rules.
In the event of any dispute regarding these rules, Power Online may
determine violations of these rules in its sole discretion.
Late Fee
In the event that your account is deactivated due to nonpayment,
please review your account invoices for the overdue amount.
Your payment must include the $50.00 late fee for your account(s)
to be reactivated. You may fax checking account information to
Power Online by completing and printing the reactivation form or you
may send us a money order via your preferred overnight courier.
Canceling Your Account
In the event that you are not satisfied with the customer service being provided, please submit a ticket and we will be able to assist you in a timely matter.
Canceling an account must be done by fax. Contact Power Online for more information.
We offer a 30-day money back guarantee on web hosting plans only. There are no refunds or money back guarantees on any other products or services. No refunds after 30 days. No exceptions. Twelve month web hosting plans are contracts which cannot be refunded after 30-days or canceled for any reason.
Thanks for hosting with Power Online Solutions,
Customer Service Department
Power Online Solutions, LLC
www.PowerOnlineSolutions.com
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