Billing Notification
Power Online Solutions (POS) uses a state-of-the-art billing
system. Your invoices and statements are emailed to you as
they post to your account. If you choose to have your invoices
and statements sent via snail mail (USPS), an additional $2.00
monthly processing fee will apply.
Updating Your Account Information
You must inform POS of any changes to your customer information
by contacting us. This includes addresses, phone numbers,
contact names, and most importantly your email address. All
notices from POS are sent via email. It is essential that
you periodically review and update your account information.
Disruptions in service could occur if your account information
is not kept current.
Collection Procedures
If your account becomes overdue after the due date you will
receive a reminder via email that we have not received your
payment. If payment is not received within 3 days of the due
date you will experience an interruption in service (FTP and
other services). Your account will then be turned over to
our collection department and a reinstatement fee of $25 will
be assessed to your account. If you experience an interruption
in service due to nonpayment, you will have to contact POS.
If you fail to pay for services rendered, when your account
becomes more that 60 days past due, we will remove your data
from our servers and your delinquency will be reported to
the credit bureau. If we pursue any legal remedy and obtain
judgment against you, we will enforce that judgment. If you
pay and we receive notice of returned payment for any reason
to include insufficient funds and/or fraud, we will charge
you any associated collection costs to include attorney and
collection fees. Please note that there will be a $200.00
processing fee charged along with the balance due on all accounts
that were processed through the credit bureau.
Payment Terms
All web hosting plans require a minimum of a six month contract. Monthly paid hosting plans are setup as a six month contract. All other monthly.
If You Pay by Credit Card
If you pay by credit card, your credit card will be charged
at the time of setup for new services. For the recurring amount
due for existing services on your account, your credit card
will be charged on or about the first day of every month.
Please ensure that we have updated credit card information
at all times. If your credit card is declined, your service
will be suspended. POS will attempt to provide an email notice
that your credit card has been declined, however if your account
is deactivated for a balance due, you will be subject to a
$25 reactivation fee. You must submit a reactivation form
with your payment to re-establish your service.
If you initiate a chargeback through your credit card company
for any reason, POS may at its own discretion immediately
suspend your service. To re-establish your service, POS may
require you to provide a secure form of payment, which, at
POS 's own discretion, may include a signed and notarized
statement that you authorize POS to charge your credit card
for the appropriate amount. This amount will include a $50
reactivation fee. POS may at its own discretion, require certified
funds for reactivation of the account.
I
f You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced
at the time of setup for new services, however these services
will not be provisioned until we receive your payment. For
the recurring amount due for existing services on your account,
you will be invoiced on or about the first day of every month.
Your payment is considered late after 15 days and your service
will be suspended. Please ensure that we have your most recent
contact information at all times. POS will attempt to provide
an email notice that your account is past due, however if
your account is suspended for a balance due, you will be subject
to a $50 reactivation fee. You must submit a reactivation
form and possibly a secure form of payment to reestablish
your service. Please mail payments to:
Power Online Solutions
PO BOX 1235
New Britain, CT 06050
Disk Usage
If you need more disk space than your service plan allows
for, POS will provide additional space. Please check the products/services
page for pricing.
When you are within 80% of the maximum utilization of the
disk space allotted in your hosting solution, POS will notify
you at the email address that is listed in the server information
section of your control panel. If you do not provide an e-mail
there, you run the risk of not receiving this important information.
Irrespective whether or not you receive the 80% disk usage
notification, you are still responsible for the disk space
your account utilizes.
If you exceed your disk space limit, you may be required to
buy additional space in order to restore all services or remove
data to bring your disk space utilization under the allowable
limit. Also, you will be subject to disk space overage charges.
Billing Cycle
POS offers a monthly billing cycle to all customers for most
plans. Whether your billing cycle is quarterly, semi-annually,
or annually your bill will recur on the 1st day of the month.
For most plans, new services ordered will be pro-rated the
first month. POS does not pro-rate all plans, If you have
billing questions, please submit a ticket to us using the
online ticket system. All ticket inquiries will receive a
more timely response.
Data Transfer
POS charges $0.04 per MB should you exceed your allotted monthly
data transfer. POS offers dedicated bandwidth packages for
customers who require greater amounts of bandwidth. Only a
handful of customers exceed POS's generous data transfer allocations.
Upgrade Policy
If you upgrade, your next statement will reflect the difference
between what you are currently paying and the fee for your
new service. A setup fee is required for some upgrades. If
you have questions about changing your account or would like
to upgrade you account, please contact an account manager
at 1-860-675-3026 for details.
Support Policy
Many of POS’ products and services come with free technical
support. There are some, specifically with self managed dedicated
servers, that do not include free technical support. If at
any time, you request support for a self managed server outside
of network inquiries, billing questions, or server setup,
POS will charge the applicable fees for that support. POS
may immediately charge these fees without prior notice to
any customer that violates the support policy rules.
In the event of any dispute regarding these rules, POS may
determine violations of these rules in its sole discretion.
Late Fee
In the event that your account is deactivated due to nonpayment,
please review your account invoices for the overdue amount.
Your payment must include the $50.00 late fee for your account(s)
to be reactivated. You may fax credit card information to
POS by completing and printing the reactivation form or you
may send us a money order via your preferred overnight courier.
Canceling Your Account
In the event that you are not satisfied with the customer service being provided, please submit a ticket and we will be able to assist you in a timely matter. If you are canceling an account in order to receive a 30-day money back guarantee, please be aware that no setup fees are refundable. If you have prepaid for a year of hosting please be aware that the full amount will be refunded minus $19.95 for setting up the account. Canceling a monthly web hosting account after the 30-day period but before the end of the six month contract will give POS the right to charge the remaining contract balance to your credit card. Canceling an account must be done by fax. Contact POS for more information.
We offer a 30-day money back guarantee on web hosting plans only. There are no refunds or money back guarantees on any other products or services. No refunds after 30 days. No exceptions. Twelve month web hosting plans are contracts which cannot be refunded after 30-days or canceled for any reason.
Thanks for hosting with POS,
Customer Service Department
Power Online Solutions
www.PowerOnlineSolutions.com
